Key Scarf Blue

 
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Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

- Customs and Duties

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

DELIVERY

  • 오후 3시 이전 결제 완료된 주문상품에 한해 당일 발송 해드리며, 오후 3시 이후 결제 완료 주문건은 다음날 발송됩니다.
  • 배송기간은 주문일(무통장입금은 결제완료일)로부터 2일(24시간)~5일정도 소요될 수 있습니다.
  • 5만원 이상 구매시 상품은 무료배송 되며, 5만원 미만시 2500원의 택배비가 제품과 함꼐 선결제됩니다.
  • 도서 산간지역및 제주도의 경우 추가 배송료가 있습니다.

ATTENTION

  • 본 제품은 철저한 품질관리와 공정관리를 거쳐 생산되었으며, 엄격한 검사에 합격한 제품입니다.
  • 제품에 표시되어 있는 특성 및 세탁법을 착용 전에 반드시 확인해 주십시오.
  • 만약 품질에 이상이 있어 피해보상을 원하실 때는 허츠앤베이 고객센터로 연락하여 주십시오.
  • 허츠앤베이의 모든 제품은 단독세탁을 권장하며 제품에 따라 유의사항 및 세탁법이 다를 수 있습니다.
  • 부주의 및 잘못된 세탁방법으로 인한 제품변형, 훼손에 대해서는 보상의 책임을 지지 않습니다.

RETURN / CANCEL

  • 교환/반품 신청은 상품 수령일로부터, 고객센터로 3일 이내에 접수해주시고, 7일 이내에 허츠앤베이로 제품이 도착하여야 합니다.
  • 상품 수령일로부터 3일이 지나면 교환/반품 접수가 불가하며 7일 이내에 제품이 도착하지 않을 시 교환/반품이 불가합니다.
  • 제품 하자 오배송인 경우에도 동일하게 적용됩니다.
  • 교환/반품의 경우 왕복 배송비는 구매자 부담이며, 제품 및 포장 상태가 재판매 가능하여야 합니다.
  • 제품 하자 및 오배송에 한해서는 교환/반품시 왕복배송비는 판매자 부담입니다.
  • 반품주소 : 경기도 고양시 일산동구 산두로175번길 29






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Q & A

허츠앤베이 카카오톡으로 실시간 빠른 상담이 가능합니다. (상담시간 오전10~7시)
*친구추가 방법 : 카카오톡 친구찾기 검색창에 "허츠앤베이" 입력후 친구추가

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